The Complete Idiot's Guide to Great Customer Service

0028619536

$16.95 Great customer service can be a powerful competitive weapon for any business. And this Idiots Guide shows any business person how to develop dynamite customer service programs that really work. Chapters include how to train service personnel, handle complaints, create a service culture in any sized company, and develop service strategies that bring out the best in the business. Don Blohowiak and Ron Karr are consultants in management, customer service, and sales training. Mr. Blohowiak lives in Lawrenceville, New Jersey, and Mr. Karr lives in Ft. Lee, New Jersey.

Synopsis
Great customer service can be a powerful competitive weapon for any business. This Idiot's Guide shows any business person how to develop dynamite customer service programs that really work. Chapters include training personnel, handling complaints, creating a service culture in any sized company, and developing service strategies that bring out the best in the business.

[Secure Order] [Secure Checkout]

Downloadable FAQ
(Read Product description - Not all products are downloadable)



Announcement List
Subscribe now and get a discount coupon for all purchase.

Name: *
Email: *

Back to the !Front Door! or DIRECTORY

Don't forget, you can not go wrong ordering from 4expertise.com Store...all our items are sent with a 30 day money back guarantee. We want you to be satisfied and shop here often. Call toll-free 800-221-3104 or email us if you have questions or comments.

Over 10,000 Brand Name Tools!


Free Shipping

Search the Web

Privacy Policy

Web Site Designed with Care by:
Carl G. Kline, MBA
copyright 1997-2005