Business Sample
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Business Policies and Procedures
Great Value
This is simply the best value in the
marketplace today. No other company provides such a wide range of detailed and
functional, "How To" policies and procedures information for so many areas
within your company. Many books are available that provide a token example or
cover a single department like Human Resources. But nobody else provides
coverage of all of the basics that every business needs to know.
If purchased separately, this would cost you thousands of dollars. But if you
act now you can purchase this three-inch binder packed with 1,200 pages of
information, including hundreds of office procedures for only $695.
That is an incredible savings of time and money over trying to write all of this
yourself. Order now.
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Quick Approach to Develop your Office Procedures
This Business Sampler enables you to quickly produce Office Procedures for your entire business through well-researched, thorough and editable documents available in MS Word files. Office Procedures Made Easy Writing policies, procedures and office manuals is much easier with customizable procedures development templates. This complete business sampler covers all of your major business departments including Accounting, Human Resources, Computers, Production, Security, Disaster and Sales & Marketing.
Office Policies and Procedures for Success Transform your business with more productive, happier employees with well-written office procedures -- in half the usual time. You can�t go wrong with the Business Sampler, which has already shown thousands of CEOs, CFOs and other executives how to realize increased profits from their business. Forget that old-fashioned idea that you need special "talent."
Cost Effective Procedures Development
No matter whether you are a mere beginner or an experienced manager, you�ll be interested in learning about this new and wonderful system of established office procedures.
Wide Choices in Writing Policies and Procedures
Literally hundreds of office procedures, forms, and job descriptions are included covering many common business issues and functions. Plus you will also receive an HR legal guide including references and resources for Human Resource Management, questions you can and can�t ask in an interview, legislation (briefs) on Americans With Disabilities Act, Drug-Free Workplace Act, and the Family And Medical Leave Act and the basics of establishing Wage And Salary Administration.
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Business
Sampler - Introduction
How to Use this Manual
This manual is divided into two main parts � a
narrative section and a section containing sample policies and procedures. Each
section should be used in preparing your Standard Operating Policies and
Procedures manual.
Part I,
the narrative, tells you how operating policies and procedures are developed,
issued, and used. This section should be read first so you can efficiently
develop your own manual by knowing in advance the key points to consider and
format to use.
Part II,
the sample portion, contains numerous prewritten operating policy and procedure
statements, arranged by function or department. This section is designed to
demonstrate and provide you with examples of procedures used by other companies
� "best practices", as they're often referred to. These policies and procedures
can be used as model statements for your own company, by using as is or
modifying to fit your organization's unique circumstances
Other sections in the Business
Procedures Sampler Introduction include:
-
Purpose of a Policies and Procedures Manual
-
Who should use the Policies and Procedures
Manual
-
Benefits of Policies and Procedures
Business
Procedures Manual Preparation
Section 1: Development of Policy and
Procedure Statements
Business Process Quality
A collection of procedures is known as a
process. Every business has a series of core business process that define the
business model that that company uses. A company�s business model forms the
basis of the company�s competitive advantage.
Quality is the result of having easily
reproducible and repeatable processes. Standards such as ISO 9000 characterize
quality as consistency. Quality is not an objective measure. If you can easily
repeat the same result, consistently over time, then you have quality.
The key is consistent results from a
well-defined process that can be measured, analyzed, and adjusted over time.
This is the essence of process management. With controlled processes,
procedures, policies, and forms you have the foundation to build your quality
program.
One of the goals of producing a policy and
procedure manual is to document the core business processes that produce the
optimal business model. The optimal model will be easy to understand, repeat,
and replicate by other employees, in other offices, over time. It will produce
consistent results, profits, and morale. Consistency reduces risk and
uncertainty producing a more stable company.
Before you begin organizing and compiling
information in preparation for writing the manual, you should evaluate the
following steps:
-
Choose the personnel who will have the
authority and responsibility for preparing the sections of the manual and who
will have the ultimate authority over the entire manual.
-
Determine the desired content of the manual
including what should and should not go into the manual.
-
Outline the major sources of information for
the manual.
-
Determine the proper communication format
for your policy and procedure statements to ensure that all company employees
write them for clarity and thorough understanding.
-
Determine the final format and organization
of the manual.
Other parts in this section include
responsibility for preparing the manual, top ten management mistakes and manual
development process.
Section 2: Installation Instructions
Contains the installation, editing and printing
instructions for the manual
Section 3: The Business Policy and
Procedure Manual
Includes sections on style and
format, considerations when writing your manual, manual revisions and sources of
additional information
Section 4: Common Areas of Interest
in Written Communications
Addresses communication and
writing issues like sexism, number usage, thought organization, outlining and
format
Section 5: Content of the Manual
The simplest way to begin this area is to list
all policy and procedure statements that presently exist in either a written
form or through verbal understanding. Then expand this list by adding areas that
you or other employees feel are important to your business operations.
This section also includes a sample policy and
procedure checklist and discusses authorization, production and distribution and
revision and updates.
Business
Procedures Contents
Table of Contents
The Business Sampler Contains procedures for
the following functional areas:
ACCOUNTING
-
Accounts Payable and Cash Disbursements
-
Bad/NSF Checks
-
Bank Account Reconciliation
-
Cash Drawers
-
Cash Receipts
-
Check Requests
-
Check Signing Authority
-
Chart of Accounts
-
Capitalization & Depreciation of Fixed
Assets
-
Fixed Asset Control
-
Invoice Billings and Accounts Receivable
-
Petty Cash
-
Unsigned or Partial Payment Checks
-
Year-End Closing Procedures
ADMINISTRATION
-
Board of Directors & Shareholders Meetings,
Minutes and Protocol
-
Controlling Legal Costs
-
Files & Records Management
-
Form Development and Forms Manual
-
Job Descriptions
-
Mail and Express Services
-
Management Reporting
-
Telephone Answering
-
Travel & Entertainment
CUSTOMER SERVICE
-
Customer Satisfaction Survey
-
Customer Service Contact/Complaint Handling
-
Service Satisfaction
-
Post-Sale Customer Follow-Up
-
Service Parts Pricing
-
Warranty and Service Policies
DISASTER RECOVERY
-
Disaster Management Plan
-
Service Agreements, Emergency Services and
Community Resources
-
Centers of Operation
-
Emergency Notification Procedures
-
Office and Department Recovery
ENGINEERING
-
Drawings and Schematics
-
Engineering Change/Document Change Control
-
Labeling
-
Device Master Record
-
Operation/Service Manuals
-
Patents
-
Preproduction Quality and Planning
-
Product Design and Development
-
Product Identification & Safety Hazard
Labels
ENVIRONMENTAL
FINANCE AND CREDIT
-
Account Collection Process
-
Bank Loan Applications
-
Banking Policy and Relations
-
Business Plans and Forecasts
-
Customer Credit Approval and Credit Terms
-
Exercise of Incentive Stock Options
-
Property Tax Assessments
-
Release of Financial or Confidential
Information
-
Stock Transactions
-
Weekly Financial and Six Week Cash Flow
Reports
MANAGEMENT INFORMATION SYSTEMS
-
Asset Standards
-
Use of Personal Software
-
Computer Security Incident Reporting
-
Control of Computer Virus Programs
-
Computer User/Staff Training Plan
-
Internet Usage Policy
-
Electronic Mail Policy
-
Computer Support Center
MANUFACTURING
-
Assembly Manuals
-
Bill of Materials
-
Calibration for Testing and Measuring
Equipment
-
FDA Inspections
-
ISO Compliance
-
Manufacturing Change Orders
-
Master Parts List and Files
-
Part Number Designation
-
Serial Number Designation
-
Quality Control for Finished Goods
-
Quality Assurance Audit Procedure
PERSONNEL
-
Americans with Disabilities Act
-
Drug Free Workplace
-
Employment Policies
-
Employee Hiring and New Employee Orientation
-
Family and Medical Leave Act
-
Healthcare Benefits
-
Paid and Unpaid Time Off
-
Pay and Payroll Matters
-
Performance Appraisals and Salary
Adjustments
-
Resignations and Terminations
-
Sexual Harassment
-
Training/Tuition Reimbursement
-
Workplace Rules & Guidelines
-
Workplace Safety
SALES AND MARKETING
SECURITY AND OPERATIONS
SHIPPING, PURCHASING AND INVENTORY
CONTROL
-
Packing, Storage and Distribution
-
Physical Inventory Procedures
-
Purchasing Procedures
-
Receiving, Inspection and Stocking of Parts
and Materials
-
Shipping and Freight Claims
-
Vendor Selection, Files and Inspections
If purchased separately, this would cost you thousands of dollars.
But if you act now you can purchase this three-inch binder packed
with 1,200 pages of
information, including hundreds of office procedures
on sale. That is an incredible savings of time and money over trying
to write all
of this yourself. Order now.
Act now before it's too late to gain the
benefits of this special offer. If you're not completely satisfied
then return it within 48 hours for a
full refund. How can you
lose? You will receive 1,200 pages in hundreds of procedures.
P.S. If you are still not convinced look at
this
sample .
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